Coaching Policies and Procedures

 

Welcome! I am delighted to be your coach and look forward to coaching you toward creating the life you really want to have. On a business note, I have some policies and procedures I want you to be familiar with. Please know that if you have any questions regarding these, we can discuss them further.

Commitment:

You are hiring me as your coach because you want to make significant changes in your health. These changes will sometimes happen fast and sometimes not. Because change happens over time, I am requesting a 4 month commitment to the coaching process. This allows the coaching relationship to develop and be powerful. And when the going gets tough, we stay in collaboration and work through to the other side.

As your coach, you have my word that I am 100% committed to you being powerful, successful, and to having the life you want.

Fee:

The fee is $500 for a 1 month package, and $1600 for a 4 month package, payable at the commencement of the sessions. Installment payments are available upon request.

Procedure:

Unless we make arrangements to meet in person, I will call you at your scheduled appointment time.

Sessions:

Our agreement includes 4 sessions per month for 1 hour in duration. Ideally, we find a time that works consistently for both of us. If you are on vacation, we will spend more time before you leave or after you return. If I am traveling and we have a session scheduled, I will let you know in advance and, generally, we will either change our appointment time or I will call you while on the road.

Changes:

Rescheduling an appointment is easy with advance notice. If you have an emergency, we’ll work around it. If you must cancel a session, we will make it up to have two sessions during the month, or extra time on the sessions we do have. Missing an appointment without notice is considered a paid appointment.

Extra Time:

Call me between our scheduled sessions if you need a sounding board, have a problem, or want to share a success with me. I have time between our regular sessions to speak with you if needed, and I enjoy providing this extra level of service. I do not bill for additional time of this type but ask that you keep the extra sessions to five or 10 minutes, please.

Also, use my email and voicemail as often as you like.

Problems:

If I ever say or do something that upsets you or doesn’t feel right, please bring it to the session. I promise to make it right for you and do what is necessary to have you be satisfied.

E-mail:

Communications, homework accountability, and more can be handled through email. Use it frequently to stay in touch.

My email address is cathy@cathymorenzie.com and my phone number is 647-883-5436.

The Coaching Agreement:

Cathy Morenzie (Coach) agrees to:

  • Be on time for all scheduled sessions
  • Give 24-hour notice when rescheduling (unless an emergency arises) and provide my Client a session free of charge should this condition not be met
  • Be an active, fully-present, compassionate listener during the sessions
  • Be supportive, yet hold the Client accountable to his/her own goals
  • Coach only within the areas in which I am qualified

Client,                                                                            , agrees to:

  • Be on time for scheduled coaching sessions
  • Give 24-hour notice when rescheduling (unless an emergency arises) and compensate my Coach for the session should this condition not be met
  • Be fully responsible for any and all actions taken as a result of coaching
  • Assume full responsibility for all actions taken as a result of coaching
  • Complete all required homework in between sessions
  • Actively communicate any concerns that might come up during the course of the coaching relationship

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